If you ever experience a problem with your site and are unable to resolve it, ask the respective web hosting provider’s help desk support staff to help you get the website back online. A prompt solution would be the best-case scenario, but a lot of hosting companies answer within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be resolved quickly, your website may not function satisfactorily or may not be accessible whatsoever for an extended span of time, so you may lose prospective clients because it’s very unlikely that anyone would be inclined to revisit a site that’s inoperational. That said, you ought to make certain not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed manner. If a software application update does not go smoothly or you delete something unintendedly, for example, the website should be restored promptly so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Website Hosting

In case you’re using any of our website hosting and you have an inquiry or run into an obstacle, you can contact us 24-7 by submitting a ticket or by writing an email and we promise that you will obtain a response in no more than one hour. If the issue can be resolved, we will do it before we respond to you, whilst if there is something that you need to do on your end, we will supply you with all the needed details – what settings to check, what possible solutions to try, and so on. Usually, you’ll receive an answer within only half an hour, which goes to say that waiting around for hours or even for more than one day to get assistance is something impossible. Our 60-minute response time guarantee applies to any question that you might have – technical, general or billing.